Organizational Culture

“Organizational culture is the sum of values and rituals which serve as ‘glue’ to integrate the members of the organization” (Richard Perrin), and includes the “shared values, beliefs, assumptions and patterns of behaviour within an organization.” (Ott, 1989).

Culture is commonly viewed as the single biggest obstacle to growth (2005, Economist Intelligence Unit) and the successful execution of strategy (Isadore Sharpe, Chairman and CEO, Four Seasons).

An understanding how organizational culture and business service models align is the foundation of a good strategy, but this critical relationship is often missed in organizational development and planning. Culture, “the way things are done around here” is the driving force behind successful businesses or the Achilles heel that, not managed properly, eventually fades organizations into oblivion.

The best way to gain a deeper understanding of the existing culture is by conducting an organizational assessment.

What We Do


Organizational Climate

Climate describes the dimensions of an organization that can be measured with precision, and has a profound effect on business results. Day-to-day leadership is the single most important determinant of organizational climate, and a climate survey is held to be the best 180o view of individual leadership within an organization or team. Our climate survey can be used to:


What We Do

We use an on-line 180o assessment based on the six critical dimensions of climate (Litwin and Stringer) created by the individual leader, and are also powerful tools to determine how the organization or a specific group is perceiving a specific change event:



Employee Engagement

Employee engagement is a methodology that aligns employees’ commitment, motivation and contribution with an organization’s success, even as they enhance their own sense of well-being.

According to Gallup (Gallup: State of the Global Workplace 2011-12) productivity loss due to active disengagement cost the USA, Germany and UK as much as US$848 billion per year. This disengagement is manifested in increases in the following performance indicators:


What We Do

Is your team engaged? How much would you save if you had an engaged workforce?

Let us provide the assessment infrastructure, analytical tools, and incisive reports to help you understand what matters most to your employees and to identify what you need to do to increase your bottom line based on the drivers of engagement.


Employee Satisfaction

Employee satisfaction or job satisfaction refers to the level of contentment the employee enjoys with their jobs and work environment. Employee satisfaction is an ingredient in employee motivation, employee goal achievement, and positive employee morale in the workplace.

Employee satisfaction surveys allow you to understand your workers prospective and maximize the outcomes you receive from them. These things are all important to companies who want to keep their employees happy and reduce turnover.


What We Do

We develop and administer satisfaction survey which assesses areas such as compensation, workload, and perceptions of management, flexibility, teamwork and resources. You can track responses in a specific way such as title, age and gender.



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