Organizational Culture

“Organizational culture is the sum of values and rituals which serve as ‘glue’ to integrate the members of the organization” (Richard Perrin), and includes the “shared values, beliefs, assumptions and patterns of behaviour within an organization.” (Ott, 1989).

Culture is commonly viewed as the single biggest obstacle to growth (2005, Economist Intelligence Unit) and the successful execution of strategy (Isadore Sharpe, Chairman and CEO, Four Seasons).

An understanding how organizational culture and business service models align is the foundation of a good strategy, but this critical relationship is often missed in organizational development and planning. Culture, “the way things are done around here” is the driving force behind successful businesses or the Achilles heel that, not managed properly, eventually fades organizations into oblivion.

The best way to gain a deeper understanding of the existing culture is by conducting an organizational assessment.

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